Privacy Policy
Your privacy is important to us. Brunswick Bound values your privacy and understands the importance of keeping your personal information secure.
We collect and hold your personal information only as a way to better your customer service experience with our company and to
- Fulfil orders placed via our website, over the phone or in store
- Provide you with information regarding our products and services via e-newsletter, email or phone call
If you would like to view or alter your personal information, please contact us and we will assist you.
Online Transactions
Your credit card details are not stored on our site and are provided directly by you to our secure payment gateway provider (eWAY).
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Paradise Bookshop or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Paradise Bookshop.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Delivery Policy
Once you've placed an order with us and the items are in stock, we'll get your order prepared within 1-2 days. If your order is not in stock or is a forthcoming release, we will log your order to get it to you the moment it becomes available.
Pre-orders
Books can be ordered as much as 90 days before their release date. If you pay for your preorder in advance we will ship it as soon as it is released.
Store collection
If you choose store collection, we will send you an email or give you a call once your order has been processed. You can then pick it up in-store during opening hours.
Australia Post
For shipping across Australia, we charge a flat $9.95 for the first item and $2.00 per item after that. We're also happy to arrange for a postage quote if you think that will work out to be better value, in which case send us an email with the list of items. Delivery will take 2-5 business days depending on where you are within Australia. All Australia Post deliveries are carbon neutral.
We're also happy to get a quote for postage instead of our standard price - this is often worthwhile if you want lots of small and lightweight items.
International Post
This option is not available on the website due to variable pricing depending on the destination. But we are happy to provide quotes for international post, just send us an email with the item(s) and the destination.
Returns Policy
Paradise Bookshop complies with Australian Consumer laws regarding returns and refunds. Please choose carefully as we do not offer refunds for change of mind or if you have selected the wrong product.
We're happy to exchange returned items or offer a gift voucher of the same value so long as the following contitions are met.
- It is within 14 days of the purchase and you have something to show that the item was bought from us. (e.g. a receipt or an email confirming your order).
- Items must be in good, saleable condition.
- The item was in stock when you bought it and not ordered in for you especially.
- Shipping costs are not refundable (unless the item shipped was wrong/defective).
- We do not pay for postage on returns.
- Games and jigsaw puzzles cannot be returned once the seals on these items have been broken or the plastic wrapping removed.
We do not offer refunds unless the item is faulty.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Paradise Bookshop will not be responsible for parcels lost or damaged in transit if you choose not to insure.